Product / Logistics & Fleet Management
Urban Route — NEMT Fleet Management
Non-Emergency Medical Transport fleet suite — Admin, Driver & Passenger apps with real-time ride sync across web, iOS, and Android.
View live productClient
Urban Route — NEMT operator
Status
Launched
Industry
Logistics & Fleet Management
The outcome
Phone-based dispatch eliminated with full fleet visibility
We keep the story focused on what changed for the business: who can do what now, how the team works differently, and what the numbers say.
- [ADD METRIC] trips/month processed
- [ADD METRIC]% reduction in missed pickups
- [ADD METRIC] drivers live
The challenge
Why the existing way wasn't working
NEMT operators relied on phone calls for dispatch, had no live tracking of drivers, no patient self-service booking, and no automated driver-to-patient updates — resulting in missed pickups and a poor patient experience.
Our approach
How we got from problem to product
Three interconnected apps: Admin (dispatch + fleet overview), Driver (trip management + navigation), Passenger (booking + live ride tracking). Rides sync in real time throughout their lifecycle with adaptive update frequency for battery optimisation.
What we built
The product, the system, the details
Single codebase targeting Web, iOS, and Android. Supabase Realtime for live location and trip status sync. Admin dispatch console, driver trip management with navigation, passenger booking with live ride tracking. Platform-specific builds via GitHub Actions.
Tech stack
Tools we chose and why
Client feedback
What the team had to say
"[ADD TESTIMONIAL]"
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